Terms-Conditions

TERMS AND CONDITIONS

Welcome to Rising Tones Music School. Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://risingtonesmusic.com website ("Service") operated by Rising Tones Music School ("us", "we", or "our").

  1. ACCEPTANCE OF TERMS: By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the Service.

  2. PAYMENT TERMS: You authorize us to charge your payment card on a scheduled basis, as agreed upon during registration, for the services we provide. If you wish to change your payment method or cancel your agreement, you must provide us with a 15-day written notice.

  3. CANCELLATIONS: 

    LESSON CANCELLATION POLICY

    IMPORTANT:
    ALL CANCELLATIONS MUST BE REPORTED EXCLUSIVELY THROUGH OUR ONLINE FORM AT RisingTonesMusic.com/notify OR USING YOUR STUDENT PORTAL.
    WE DO NOT ACCEPT CANCELLATION NOTICES VIA EMAIL, SMS, PHONE OR ANY OTHER COMMUNICATION METHOD.
    FAILURE TO USE THE DESIGNATED FORM MAY RESULT IN THE LOSS OF ELIGIBILITY FOR MAKEUP LESSONS.

    Cancellation by the Student:
    1) Notice Requirement: Cancellations must be notified at least 4 hours in advance via the designated "/notify" form to be eligible for credit.
    2) Limit of Makeup Lessons: Students are entitled to up to two makeup lessons for any 12-week period, provided cancellations are reported exclusively through the designated form.
    3) Excess Cancellations and No-Shows: More than two cancellations or any no-shows within a 12-week period, or any notification made less than 4 hours prior to the lesson time, will not be eligible for a makeup lesson.
    4) Makeup Lessons Only, No Refunds: Cancellations by students will only result in makeup lesson credits when eligible. No monetary / financial credits or refunds will be provided.
    5) Using the Makeup Lesson Credits: Makeup lesson credits can be used by booking a lesson with the same teacher, a different teacher, or for a different instrument, as long as the monetary value of the makeup lesson and the missed lesson is the same. Makeup lesson credits will lapse if they are not used within 6 months. The balance of the makeup lesson credit is visible in the student portal.

    Cancellation by the Teacher:
    1) Teacher Unavailability: If a lesson is canceled due to the teacher's unavailability, students will be offered a makeup lesson or a credit, which will not count against their two-credit quota.
    2) Public Holidays: Lessons canceled due to public holidays will be eligible for makeup lessons or credits and will not affect the student's credit quota.
    3) Mutual Exclusivity: Makeup lessons or credits are mutually exclusive. You can receive either a makeup lesson or a credit for a specific missed lesson when eligible, but not both.RTIM reserves the right to amend this policy. You may pause or cancel your services with us at any time, given a 15-day written notice.

  4. Extended Planned Absences: If you anticipate being unavailable for 3 or more CONSECUTIVE weeks (e.g., going overseas),
    please pause your membership at RisingTonesMusic.com/pause and specify the start and end dates.
    Note that 15 days written notice is required to pause your membership.

  5. CONDUCT: You agree to treat teachers, fellow students, and the school environment with respect, and to arrive on time for lessons. Bullying, discrimination, or any distracting/disruptive behavior will not be tolerated.

  6. USE OF MEDIA: You grant us permission to use photos or videos taken during the lessons, concert rehearsals and actual concerts for promotional use on our website and other marketing channels.

  7. PERSONAL PROPERTY: We are not responsible for personal belongings brought onto our premises. We encourage you to keep personal items with you at all times.

  8. VIDEO SURVEILLANCE: We use video surveillance for the safety and security of our students, teachers, and staff. By agreeing to these terms, you acknowledge and consent to being recorded.

  9. SPECIAL NEEDS: If a student has special needs, it is the responsibility of the parent or guardian to inform us in advance so that we can provide the best learning environment possible.

  10. LIABILITY AND INDEMNIFICATION: You agree to release us from any liability for physical or property damage incurred while participating in our classes. You agree to indemnify us from any claims or costs, including legal fees, arising from your use of our services or violation of these Terms.

  11. PARENTAL SUPERVISION: Unless invited by a teacher, parents or guardians are expected to remain in the designated waiting area during class sessions.

  12. PRIVACY: Please review our Privacy Policy, which also governs your visit to our site and use of our services, to understand our practices.

  13. CHANGES TO TERMS: We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

By using our site and services, you signify your acceptance of these terms. If you do not agree to these terms, we respectfuly ask you not to use our site or services.

Contact us: If you have any questions about these Terms, please contact us at +61 3 9717 9717 or via the contact form on our website.