Lesson Agreement

LESSON AGREEMENT

This Lesson Agreement ("Agreement") is entered into between the student ("you") and Rising Tones Institute of Music ("we," "us," "our") as of the date you accept this Agreement.

  1. PAYMENT AND BILLING: You agree to have your card charged on the date of your First Lesson with the pre-agreed amount. Subsequent charges will be made every 4 weeks for the same amount. You understand that you may cancel this arrangement at any time, provided that you give us 15 days written notice. If you want to use a card other than the one that you used to pay your intro lesson, then you need to let us know accordingly BEFORE the date of your first lesson and provide alternative card details.

  2. ATTENDANCE AND CANCELLATIONS:  

  3. LESSON CANCELLATION POLICY

    IMPORTANT:
    ALL CANCELLATIONS MUST BE REPORTED EXCLUSIVELY THROUGH OUR ONLINE FORM AT RisingTonesMusic.com/notify OR USING YOUR STUDENT PORTAL.
    WE DO NOT ACCEPT CANCELLATION NOTICES VIA EMAIL, SMS, PHONE OR ANY OTHER COMMUNICATION METHOD.
    FAILURE TO USE THE DESIGNATED FORM MAY RESULT IN THE LOSS OF ELIGIBILITY FOR MAKEUP LESSONS.

    1. Cancellation / Missed Lesson by the Student:

      1. First Missed Lesson Is Not Charged: Every 60 days, your first missed lesson will not be charged provided you cancel the scheduled class at least 4 hours in advance using your student portal.

      2. Invoice Adjustment: If you meet the above notification requirement, we will deduct the cost of this missed lesson from your next month's invoice.

      3. No Shows or Late Notices: Lessons missed without proper notice or those that are no-shows will not qualify for this option will be charged as normal.

      4. Additional Missed Lessons: Further missed lessons within the 60-day period will be chargeable, and unused benefits will not roll over.


      Cancellation by the Teacher / Rising Tones:

      Scheduled class may required to be cancelled due any of the following reasons:

       

      Teacher is unwell OR 
      Teacher is away on their planned holiday OR
      Class is scheduled on a public holiday OR 
      Something else beyond our control:  

       

    Student will receive a CREDIT for the amount equal to the cost of this missed lesson. This is based on the assumption that student has already paid for the cancelled lesson. This credit will reduced from your next invoice lowering the amount payable in the next invoice.  Alternatively, a make-up lesson may be offered (instead of the Credit) if it is feasible for both the teacher and the student.
    Extended Planned Absences: If you anticipate being unavailable for 3 or more CONSECUTIVE weeks (e.g., going overseas), please pause your membership at RisingTonesMusic.com/pause and specify the start and end dates. Note that 15 days written notice is required to pause  your membership.

     

    Mutual Exclusivity: Makeup lessons or credits are mutually exclusive. You can receive either a makeup lesson or a credit for a specific missed lesson when eligible, but not both.RTIM reserves the right to amend this policy. You may pause or cancel your services with us at any time, given a 15-day written notice.

  4. You may pause or cancel your services with us at any time, given a 15-day written notice.

  5. Should you wish to pause or cancel your lessons due to vacations or other reasons, you agree to provide us with 15 days written notice.

  6. PARENTAL SUPERVISION: Parents or guardians are required to wait in the designated waiting area while classes are in progress, unless specifically invited into the class by the teacher. This is to ensure an optimal learning environment for all students.

  7. SPECIAL NEEDS: If you or your child has any special needs, including physical, behavioral, or learning needs, you agree to inform us in advance so we can make necessary accommodations and ensure an optimal learning environment.

  8. RESPECT AND CONDUCT: You pledge to respect your teacher, fellow students, and the school environment, and to arrive on time for lessons. You also understand that bullying, discrimination, or any distracting / disruptive behavior will not be tolerated.

  9. USE OF IMAGES AND RECORDINGS: You grant us permission to take and use photos or videos taken during and after the classes OR concert rehearsals OR concerts for promotional use on our website and other marketing platforms.

  10. PERSONAL PROPERTY: You acknowledge that we are not responsible for any personal belongings brought onto the school premises and that these should be kept with you at all times.

  11. VIDEO SURVEILLANCE: For the safety of students, teachers, and staff, video surveillance cameras are installed in the premises. By signing this Agreement, you acknowledge that you are aware of this surveillance and agree to it.

  12. LIABILITY AND INDEMNIFICATION: You release us from any liability for any physical or property damage that may occur as a result of your participation. You also agree to indemnify and hold us harmless from any claims or costs (including legal fees) resulting from your violation of this Agreement or your use of our services.

By signing this Agreement, you confirm that you have read, understood, and agreed to all the terms and conditions laid out above and our Privacy Policy.