Lesson Agreement

LESSON AGREEMENT

This Lesson Agreement ("Agreement") is entered into between the student ("you") and Rising Tones Institute of Music ("we," "us," "our") as of the date you accept this Agreement.

  1. PAYMENT AND BILLING: You agree to have your card charged on the date of your First Lesson with the pre-agreed amount. Subsequent charges will be made every 4 weeks for the same amount. You understand that you may cancel this arrangement at any time, provided that you give us 15 days written notice. If you want to use a card other than the one that you used to pay your intro lesson, then you need to let us know accordingly BEFORE the date of your first lesson and provide alternative card details.

  2. ATTENDANCE AND CANCELLATIONS:  

    1. LESSON CANCELLATION POLICY

      IMPORTANT:
      ALL CANCELLATIONS MUST BE REPORTED EXCLUSIVELY THROUGH OUR ONLINE FORM AT RisingTonesMusic.com/notify OR USING YOUR STUDENT PORTAL.
      WE DO NOT ACCEPT CANCELLATION NOTICES VIA EMAIL, SMS, PHONE OR ANY OTHER COMMUNICATION METHOD.
      FAILURE TO USE THE DESIGNATED FORM MAY RESULT IN THE LOSS OF ELIGIBILITY FOR MAKEUP LESSONS.

      Cancellation by the Student:
      1) Notice Requirement: Cancellations must be notified at least 4 hours in advance via the designated "/notify" form to be eligible for credit.
      2) Limit of Makeup Lessons: Students are entitled to up to two makeup lessons for any 12-week period, provided cancellations are reported exclusively through the designated form.
      3) Excess Cancellations and No-Shows: More than two cancellations or any no-shows within a 12-week period, or any notification made less than 4 hours prior to the lesson time, will not be eligible for a makeup lesson.
      4) Makeup Lessons Only, No Refunds: Cancellations by students will only result in makeup lesson credits when eligible. No monetary / financial credits or refunds will be provided.
      5) Using the Makeup Lesson Credits: Makeup lesson credits can be used by booking a lesson with the same teacher, a different teacher, or for a different instrument, as long as the monetary value of the makeup lesson and the missed lesson is the same. Makeup lesson credits will lapse if they are not used within 6 months. The balance of the makeup lesson credit is visible in the student portal.

      Cancellation by the Teacher:
      1) Teacher Unavailability: If a lesson is canceled due to the teacher's unavailability, students will be offered a makeup lesson or a credit, which will not count against their two-credit quota.
      2) Public Holidays: Lessons canceled due to public holidays will be eligible for makeup lessons or credits and will not affect the student's credit quota.
      3) Mutual Exclusivity: Makeup lessons or credits are mutually exclusive. You can receive either a makeup lesson or a credit for a specific missed lesson when eligible, but not both.RTIM reserves the right to amend this policy. You may pause or cancel your services with us at any time, given a 15-day written notice.

    2. Extended Planned Absences: If you anticipate being unavailable for 3 or more CONSECUTIVE weeks (e.g., going overseas),
      please pause your membership at RisingTonesMusic.com/pause and specify the start and end dates.
      Note that 15 days written notice is required to pause your membership.

  3. You may pause or cancel your services with us at any time, given a 15-day written notice.

  4. Should you wish to pause or cancel your lessons due to vacations or other reasons, you agree to provide us with 15 days written notice.

  5. PARENTAL SUPERVISION: Parents or guardians are required to wait in the designated waiting area while classes are in progress, unless specifically invited into the class by the teacher. This is to ensure an optimal learning environment for all students.

  6. SPECIAL NEEDS: If you or your child has any special needs, including physical, behavioral, or learning needs, you agree to inform us in advance so we can make necessary accommodations and ensure an optimal learning environment.

  7. RESPECT AND CONDUCT: You pledge to respect your teacher, fellow students, and the school environment, and to arrive on time for lessons. You also understand that bullying, discrimination, or any distracting / disruptive behavior will not be tolerated.

  8. USE OF IMAGES AND RECORDINGS: You grant us permission to take and use photos or videos taken during and after the classes OR concert rehearsals OR concerts for promotional use on our website and other marketing platforms.

  9. PERSONAL PROPERTY: You acknowledge that we are not responsible for any personal belongings brought onto the school premises and that these should be kept with you at all times.

  10. VIDEO SURVEILLANCE: For the safety of students, teachers, and staff, video surveillance cameras are installed in the premises. By signing this Agreement, you acknowledge that you are aware of this surveillance and agree to it.

  11. LIABILITY AND INDEMNIFICATION: You release us from any liability for any physical or property damage that may occur as a result of your participation. You also agree to indemnify and hold us harmless from any claims or costs (including legal fees) resulting from your violation of this Agreement or your use of our services.

By signing this Agreement, you confirm that you have read, understood, and agreed to all the terms and conditions laid out above and our Privacy Policy.